Hello Ben Wade here. It’s been about a month now that I’ve been the owner of Kickassd.com. I’m absolutely loving it, and you guys are great customers!
Here’s an update of what’s been going on. Bobby and I have been diligently at work learning the new system here at Kickassd.com and getting to know you all and how you all operate. Like I said, it’s been a great experience. In the next coming weeks (possibly months) we’ll be moving sites around to different servers in our infrastructure to cut down on costs and greatly optimize things. Frankfurt server will move to another server in Frankfurt and Montreal will be moving to New York City. So not much further. We may need to ask you to update and/or access your cloudflare zones if you’re using cloudflare as your dns provider. There will not be any speed decreases. In fact, you may actually experience faster speeds after the transfers. Also there shouldn’t be any downtime, but we will notify you if there is any maintenance downtime. We’ll be performing the moves after business hours.
If you have any questions you can contact by any of the following ways. Bobby Broughton is my lead support tech so he will be taking care of you like Chuck did.
Regards,
Ben Wade
Please use one of the following methods to get into contact with us:
- send an email to support@kickassd.com
- Login to Your client area and submit a ticket
- use livechat on our website. https://kickassd.com
> We’ll be performing the moves after business hours.
Not everyone is from America, we have sites specific for the US, UK and Australian timezones so we all multiple “business hours”
> We may need to ask you to update and/or access your cloudflare zones if you’re using cloudflare as your dns provider.
How much ahead of time will we be notified? I run all of my sites / sites I manage through Cloudflare.
Hey Ryan,
If you require a special time for us to migrate your site let us know and we’ll keep in touch to time it to your needs. As for cloudflare I’ll ask bobby on that. But we should give you plenty of notice time. This is why I posted this update to start the process and give us all ample time to successfully execute it.